Background:

Parts Geek is one of the largest suppliers of replacement auto parts, auto accessories, and automotive crash parts online. Established in 2008, Parts Geek is known for its high-quality service and has been offering online visitors an extensive catalogue of auto parts for all domestic and imported cars, trucks and SUVs.

Challenge:

Parts Geek’s manual dispute representment process could not scale to match the growth of online orders. With high average order values (AOV) spanning three different payment portals, Parts Geek needed a technology solution that would centralize its dispute management, improve chargeback performance and free up employee time to spend on improving its core business.

Solution:

Chargehound worked with Parts Geek to create best-in-class dispute response templates and address 100% of disputes, resulting in a 33% increase in win rate and 2.5X increase in overall dollars recovered.Taking advantage of Chargehound’s fully-automated solution across PayPal, Braintree and AMEX has enabled the Parts Geek team to eliminate all hours spent on chargebacks and focus efforts on providing high-quality customer service.

Results:

By leveraging Chargehound’s customized, automated chargeback solution, Parts Geek has scaled its submission rate to 100%, seen a 33% increase in win rate, and a 2.5x increase in revenue recovered.