Background:

Based in the Bay Area, HotelTonight is one of the largest online booking sites for hotels in the world. With millions of members, it’s proved a tech leader in the booking industry.

Challenge:

HotelTonight began gearing up for a major growth push. There were concerns about their manual setup handling disputes. The two major issues were: how to scale responding to disputes, and how to track the performance of the solution. HotelTonight needed a technology partner to get a handle on both things.

Solution:

Chargehound was able to provide a fully automated solution that also gave them total visibility into the metrics for the chargeback process. With our dashboard and deep statistics platform, the HotelTonight team was able to monitor and respond to their disputes alongside the company’s growth.