About Getaround: Getaround, is an online peer-to-peer car sharing service that allows drivers to rent nearby cars, trucks and vans by the hour. With five million users and approximately 20,000 connected cars worldwide Getaround was founded to change the way people think about cars.

Challenge: Getaround’s manual submission process was costly and time consuming for employees to maintain as the company grew. Getaround needed a scalable chargeback solution that could help streamline operational efficiency and keep up with fluctuating dispute volumes.

Solution: The speed and accuracy of Chargehound’s automation made it a perfect fit for Getaround’s ambitious growth plan. By creating highly customized templates and a fully automated workflow, Getaround now submits 100% of its chargebacks with zero FTE hours.